Return Policy for Superscope Hardware Products

The following Return policy applies only to purchases made directly from Superscope. If you purchased your product from a Superscope Authorized Dealer, you must contact them with your return inquiry. A Return Authorization Number obtained in advance from Superscope must accompany all product returns items. If you made a purchase from one of our dealers, check your packing ship, invoice or the web site of that store for return or exchange information. Items purchased at a dealer may not be returned or exchanged through Superscope.

Merchandise may be returned within 15 days of receipt without a restocking charge, if the original manufacturer's carton is unopened and undamaged. If the package has been opened a basic restocking charge of 5% or $10.00, whichever is more, will be charged. Used or damaged merchandise, missing accessories or packaging will increase the restocking fee. Open accessories products may not be returned. Contact Customer Service to receive a Return Authorization Number at 800-374-4118.

International customers can call +1 630 232 8900 or contact us by email.  Opened Software products and blank media purchased from Superscope cannot be returned.

Defective Products
Superscope only accepts Defective returns for exchange within the first thirty (30) days of shipment. Should you find it necessary to return any defective merchandise, it must be returned within this thirty (30) day period. Superscope, at its option, may determine whether a defective product should be repaired or replaced. If we authorize a return, a replacement unit will be shipped freight prepaid after your product is received and inspected at our warehouse. The customer will be responsible for the return shipping charges. After 30 days, please refer to Superscope’s Warranty Policy. Contact Customer Service to receive a Return Authorization Number at 800-374-4118. International customers can call +1 630 232 8900 or contact us by contact us by email.

What To Have Ready When You Call For A Return Authorization:
In order to obtain a Return Authorization Number (RA), please have your proof of purchase available and the serial number and model number of the product.

Shipping Your Product to Superscope
The product must be in the original packaging complete with all manuals and packaging materials, and show signs of no wear or abuse; otherwise the return will either be refused or subject to a minimum five percent (5%) restocking fee. Refunds will be issued in the same manner as payment was made and are issued for product value only, excluding shipping. RA numbers are voided if the returned product is not back to us within 10 days of RA issue date.

The RA number must be affixed to the label on the return package. Items shipped back without a RA number will be refused or returned back to you.

Ship via FedEx. UPS or USPS and record your tracking number. Remember to insure the package. Send your return to:

Superscope LLC
Return Authorizations
1508 Batavia Ave.
Geneva, IL 60134-3302

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