Questions

PSD300/PSD340| CD Media | Elevation | PSD400 Series

PSD340/PSD300 Recorder Questions

Can I mark tracks while recording a "live" performance?

My condenser microphones are not working with the PSD300P or PSD340.

I get very weak record levels from my microphones even when the records levels are all the way up… What’s wrong?

Will the PSD300 & PSD340 record Key, Tempo, and Voice Reduction manipulations?

I placed a CD-R in the record drive and the display reads "CD NO DISC"…What’s wrong?

How come the track I just recorded on the CD-R drive doesn’t playback through the headphones or Internal speaker?

How come the CD-R I recorded doesn’t playback in my car player, home player, boom box, etc?

When recording with one microphone, I only get a level in one channel. Can I use one microphone and have my source record in both channels?

Will the PSD300 & PSD340 record specific tracks from a playback CD?

Does the PSD300 & PSD340 have MIDI connections?

My microphones are working properly. How come I’m not getting any record levels when I press the REC key on the PSD340?

What’s "Minute Track" mode on the PSD340?

Can I reduce the record volume of an accompaniment CD in the playback drive of the PSD340 to achieve a better balance when recording with a live source?

I set my record levels with the PSD300/PSD300P, but when I select the "Record mode", the record levels disappear and  NO SIGNAL flashes in the display momentarily…What’s wrong?

When I press the REC button on my RC300PSD remote, why won’t my PSD300 go into record mode?

When I engage the Power slide switch on top of the unit, it does not turn on.

When I press the fast-forward key (>>), it won’t go to the next track.

Can I connect external speakers to my PSD300 or PSD340?

Will the PSD300 & PSD340 run on batteries?


CD Media Questions

What is a CD-R and CD-RW?

What is the difference between a “data” CD-R / CD-RW and a “music” or “audio” CD-R / CD-RW?

What CD-R’s do you recommend?

What CD-RW’s do you recommend?

What file format is compact disc?

How much recording time do I get per disc?


Elevation Questions

To view our online flash tutorials click here.

What is the difference between Elevation™ and Elevation LE™? Which one should I buy?

Can I export files directly from Elevation™ to my iTunes library?

Can I use Elevation™ with Finale?

I teach voice and piano lessons and direct two children’s choirs. Is this system fairly portable so that I can take it with me?

I have a Superscope PSD300 CD Recorder. Does Elevation™ software accentuate the PSD300’s voice suppression attributes?

What is the easiest way to get my music from iTunes to Elevation™ (Mac)?

What is the easiest way to get my music from iTunes to Elevation™ (Windows)?

How does Elevation™ help me with composition?

I was unable to adjust Key, Tempo, and Fine Tuning with my mouse. How do these controls work?

When I play a song in Elevation™, the audio is distorted.

I am unable to install Elevation™ on my Mac. A message states that Elevation.app is not supported on this architecture.

Does Superscope Offer an Educational Discount?

My School/House of Worship/Company only needs Elevation™ for one computer?

What if I want to install Elevation™ in more than one location?

Does Superscope offer site licenses for Elevation™?

If our school purchases Elevation™ Multi-User Licenses, can you offer a discount to our students?

What if I purchased Elevation™ and I want to transfer it to a different computer?

Does Superscope sell Elevation™ outside the United States?

Why can't I install the Individual User License on two computers at my School or Church?


PSD400 Series Questions

To view our online video tutorials click here.


PSD340/PSD300 Recorder Questions

Can I mark tracks while recording a "live" performance?

Yes. Using the handheld remote with the PSD300 and PSD340, aim the remote towards the receiving eye located in the lower right corner on the front panel of the unit. Press CDR near the top of the remote to select the “CD Play/Record” drive (this only has to be done once). At the desired moment during recording, press TR INC (track increment). A new track number will be visible in the display. The PSD340 also has a track increment button on top of the unit above the display. Press during recording to manually increment a new track. The track increment feature is seamless with no audio interruption.


My condenser microphones are not working with the PSD300P or PSD340.

Check the “Phantom Power” switch on the back panel. When using condenser microphones, the switch should be set to the “ON” position. “Phantom Power” supplies 48V of power for condenser microphones when the microphones are plugged into the front panel XLR jacks. Dynamic microphones do not require phantom power.


I get very weak record levels from my microphones even when the records levels are all the way up… What’s wrong?

Check the “Mic/Line” selector switch above the XLR input. When using microphones, the switch should be set to the “Mic” position. Use the “Line” setting when plugging in line level sources such as an output from an electric keyboard or guitar effects processor.


Will the PSD300 & PSD340 record Key, Tempo, and Voice Reduction manipulations?

Yes. Use the “REC with CD” record mode in the “REC MODE” menu. “REC with CD” is the only mode that will record Key, Tempo, and Voice Reduction manipulations.


I placed a CD-R in the record drive and the display reads “CD NO DISC”…What’s wrong?

The unit is switched to the upper playback drive. Since there’s no disc for the laser to read in the playback drive, the display reads “CD NO DISC.” Switch down to the lower record drive by pressing the “Stop” key in the lower right hand corner on top of the unit. The “Stop” key will be illuminated. Or, press the “CDR” button on the supplied handheld remote to switch drives.


How come the track I just recorded on the CD-R drive doesn’t play back through the headphones or internal speaker?

The “Phone Selector” is incorrectly set. Switch to the “LINE OUT” setting to monitor playback from either drive. If the “Phone Selector” is on “CD,” you will only be able to hear playback from the “CD” playback drive. If the “Phone Selector” is on the “MIC/LINE” and “AUX” settings, only those signal paths will be audible. Also, be sure the internal speaker is switched on.


How come the CD-R I recorded doesn’t playback in my car player, home player, boom box, etc?

Some compact disc players do not read CD-R discs. The performance of CD-R playback is always a combination of the blank CD media used, the drive that recorded it, and the player that reads it...and they do not always get along. One course of action is changing the blank media you are using. Try the brands recommended above. Remember, compatibility between the recorder, player, and media is the key. There are no guarantees that all CD-Rs will play back in all players. CD-Rs are different than prerecorded store-bought discs.


When recording with one microphone, I only get a level in one channel. Can I use one microphone and have my source record in both channels?

Yes. Locate the "MIC/LINE" – "SPLIT/STEREO/MIX" switch above the "CD Play/Record" drive. Slide the switch to "MIX."  Notice the record level will appear in both channels from one microphone. Begin recording.


Will the PSD300 & PSD340 record specific tracks from a playback CD?

Yes. First, program the tracks in the playback drive. You may program tracks in any order. See page 19 of the owner’s manual for details. After programming, choose one of the copy modes (COPY & LISTEN, COPY 2X) from the "Rec Mode" menu to record your selections.


Do the PSD300 & PSD340 have MIDI connections?

No. Neither unit accepts MIDI signals or commands. However, MIDI file audio playback can be recorded from the line out jacks of a dedicated digital player to the “Aux” inputs of the PSD300 & PSD340.


My microphones are working properly. How come I’m not getting any record levels when I press the "REC" key on the PSD340?

Check your "Input" selector above the “CD Play/Record” drive. The "Input" selector should be set to “Analog” for live recording. Use the "Digital" setting when connecting external digital sources to the digital input on the back panel.


What’s "Minute Track" mode on the PSD340?

"Minute Track" will automatically create a new track every minute. Each track is one minute long. As an example, track 5 is 5 minutes into the recording. Track 10 is 10 minutes into the recording. "Minute Track" is a quick and convenient way to locate a particular time in a recording. Up to 99 tracks can be recorded on a CD.


Can I reduce the record volume of an accompaniment CD in the playback drive of the PSD340 to achieve a better balance when recording with a live source?

Yes.  Use the "CD Level" feature in the menu to reduce the accompaniment CD playback volume. Press "Menu/Store." Rotate the “Select” wheel clockwise until "CD Level" is in the display. Press the "Select" wheel down and rotate counterclockwise to attenuate the level of the CD.  Choose your level of attenuation, say –6 dB, and press the "Select" wheel down to accept the setting. Press "Menu/Store." The accompaniment CD will now be lower in volume so the live source is more balanced and more prominent.


I set my record levels with the PSD300/PSD300P, but when I select the "Record" mode, the record levels disappear and  "NO SIGNAL" flashes in the display momentarily…What’s wrong?

Check your "Input" selector above the “CD Play/Record” drive. The "Input" selector should be set to “Analog” for live recording. Use the “Digital” setting when connecting external digital sources to the digital input on the back panel.


When I press the "REC" button on my RC300PSD remote, why won’t my PSD300 go into record mode?

The PSD300 will not record from stop mode via the remote. A record mode must be chosen first via the “Rec Mode” button on the unit. Press "Rec Mode" to access the record modes. Rotate the "Select" wheel to the desired record mode and press down to enter and accept the mode. Once the PSD300 is in "Record/Pause," press the "REC" button to start recording. Press the “Pause” button to stop recording and mark a new track but remain in record mode.  Press the "REC" button again to resume recording.


When I engage the "Power" slide switch on top of the unit, it doesn’t turn-on.

The main "Power" switch located on the rear panel must first be depressed to the “ON” position. When the red "Standby" light is illuminated, slide the "Power" switch on top of the unit to the right to go from standby to operational mode.


When I press the fast-forward key (>>), it won’t go to the next track.

The fast forward key is to advance within an audio track.  Use the "Select" wheel to skip and select tracks. During playback mode, rotate the “Select” wheel in either direction to the desired track. Playback will start automatically. From stop mode, rotate the "Select" wheel in either direction and press the "Select" wheel down to begin playback or press the "Play/Pause" key to begin playback.


Can I connect external speakers to my PSD300 or PSD340?

Yes, as long as they are "powered" speakers. Powered speakers have a built-in power amp in one of the enclosures. Using an RCA patch cable, connect the left (white) and right (red) plugs to the left and right "Line Out" jacks on the back panel of the PSD300 or PSD340. The other end of the RCA plug connects to the input of the powered speaker. Use the "Line Out" volume control below the "Phone Selector" to adjust the output signal from the PSD300 and PSD340.


Will the PSD300 & PSD340 run on batteries?

No. The reason that the PSD300 does not have battery operation is twofold. Because of all of the specialized features of the PSD300 -- including the dual well recording capability -- the circuitry within the PSD300 is significantly complex and would require significant battery power to sustain the required output for reasonable recording operation. In addition, the size of the case would have to be enlarged significantly to accommodate battery operation and weight may become an issue as well.


CD Media Questions

 What is a CD-R and CD-RW?

CD-R means “Compact Disc Recordable.” It’s a “write-once” media, which means the data (music) can’t be overwritten, erased or reused (rerecorded). You may continue to record additional new tracks to a CD-R until the disc is full, before you "finalize" it. A completed or "finalized" CD-R can be played in virtually any standard CD player.

CD-RW or "Compact Disc Rewritable," can be erased and rewritten (recorded) many times. The only drawback is a CD-RW won’t play back in all CD player. The players must be CD-RW compatible. The record drives in the PSD300 & PSD340 are able to record on CD-R and CD-RW discs.


What is the difference between a "data" CD-R / CD-RW and a  "music" or "audio" CD-R / CD-RW?

Nothing. The composition of the disc is basically the same.  Consumer stand-alone CD recorders require "music" or "audio" CD-Rs for recording. These special discs contain a flag or marker within the discs designating them as such. Consumer recorders also employ copy protection to prevent users from making copies of copies. "Music" and "audio" CD-R’s also cost more than "data" CD-Rs because a portion of the price goes to the music industry. Less expensive standard "data" CD-Rs will not work in these units. The PSD300 and PSD340 can record with both "data" CD-R / CD-RWs and "music/audio" CD-R / CD-RWs, however, you will gain no sonic benefit using the "music" or "audio" discs.


What CD-R’s do you recommend?

The PSD300 and PSD340 are compatible with the inexpensive "data" CD-R’s found at most electronics retailers. They are also compatible with "audio only" CD-Rs, too.  The PSD300 and PSD340 are real-time recorders (1x speed) and work best with blank discs that are rated at 1x speed. With the advent of computer CD burners having write speeds upwards of 52X, blank media write speeds have increased, too. 

Purchase discs that clearly state on the packaging that the disc is rated for 1x speed. This is printed on the packaging as “1x–16x” or "1x-48x" or "1x-52x." The lower number (1x) is more important than the high number (16x, 32x, 48x, 52x) when purchasing CD-R’s for use with our recorders.  Other packaging may state the speed ratings as “up to 48x” or similar.  This speed rating doesn’t truly clarify if the disc is rated at 1x speed – it’s best to purchase discs that clearly state the 1x rating.

We recommend quality brands like Sony, TDK, Taiyo Yuden, and Mitsui. Superscope offers high quality Sony CD-Rs rated at 1x-48x for purchase in our Web store. They come in 10 packs with jewel cases or 50 disc spindles.


What CD-RW’s do you recommend?

The PSD300 and PSD340 are compatible with low-speed “data” and “audio only” CD-RW discs. The PSD300 and PSD340 are real-time recorders (1x speed) and work best with blank discs that are rated at 1x speed. It’s crucial to purchase a CD-RW with a speed rating of 4x and under. This will be printed on the packaging as "1x-4x" or "1x, 2x-4x" or "up to 4x."  Do not purchase discs rated at 4x and higher; they will not work.  We recommend quality brands like Sony, TDK, Taiyo Yuden, and Mitsui.


What file format is compact disc?

Blank compact discs can record a variety of file formats, including data, text, and audio files. A computer will show pre-recorded audio CDs having a file extension of .CDA.  But .CDA is not like a text file; it’s compact disc digital audio. Superscope's CD recorders record uncompressed 16 Bit, 44.1 kHz compact disc digital audio. A computer may record audio as one of several formats: a “WAVE” file, with a file extension written .WAV; an MP3 file; Windows Media Audio (WMA); PCM and AIFF to name some of the standard formats.


How much recording time do I get per disc?

That depends on the length of the CD-R or CD-RW. An 80 minute 700 MB disc will give you 80 minutes of recording time.  A 74 minute 650 MB disc will give you 74 minutes of recording time. We recommend using disc lengths of 80 minutes or less with our compact disc recorders.


Elevation Questions

What is the difference between Elevation™ and Elevation LE™? Which one should I buy?

It really comes down whether you intend to record with Elevation™. For practicing musicians, the ability to both loop and slow down practice material and also record yourself with or without accompaniment has proven to be an effective practice method.

For music educators, a simple software recorder for documenting lessons and rehearsals is a big help if you have a computer in your classroom or rehearsal space. The full version of Elevation™ provides recording capabilities, plus the ability to organize student practice material and recordings into playlists.

Both versions of Elevation™ allow you to create new audio files at different tempos, keys, without vocals, etc.

You can then burn to CD any recordings or modified sound files directly from Elevation™. If your recording and CD burning needs are taken care of and you simply need a high quality tool for transcribing audio or creating custom audio files, then saving money with Elevation LE™ is the way to go.


Can I export files directly from Elevation™ to my iTunes library?

Yes! A folder found in iTunes 9 or newer, called Automatically Add To iTunes, will add iTunes compatible content into your iTunes library.

For Mac:

  1. Select a track from the Elevation library or snapshot from the snapshot window.
  2. Click File>Export Selected Track from the Elevation™menu bar.
  3. From the Export File dialog box, choose the file format to export. If you are exporting a snapshot, choose the Number of Repetitions. Click OK. The Export Track To File box will open.
  4. In the Save As field, type the name of your file and add the extension. For example: Jazz_solo.mp3.
  5. Click Save. The Export Track box will appear and begin to export the track to iTunes. When the box closes, the export is complete.
  6. Open iTunes and the track will be in the library.
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For Windows:
  1. Select a track from the Elevation™ library or snapshot from the snapshot window.
  2. Click File>Export Selected Track from the Elevation™ menu bar.
  3. From the Export File dialog box, choose the file format to export. If you are exporting a snapshot, choose the Number of Repetitions. Click OK. The Export Track To File box will open. Under Save In, select My Documents.
  4. Click on the My Music folder. Click the iTunes folder.
  5. Click the iTunes Music folder.
  6. Click the Automatically Add To iTunes folder. In the File Name field, type the name of the file and add the extension. For example: Jazz_solo.mp3.
  7. Click Save. The Export Track box will appear and begin to export the track to iTunes. When the box closes, the export is complete.
  8. Open iTunes and the track will be in the library.

Can I use Elevation™ with Finale?

While there are no features that work directly with Finale, Elevation™ can be used simultaneously with Finale. You may record to Elevation™ while reading from Finale (note: Finale playback does not sync with Elevation™), or analyze an audio file in Elevation™ while transcribing in Finale. When you are finished, you may drag and drop the Finale file into the Elevation™ file's Info screen. The files will now be 'linked', so the next time you open the Elevation™ file, you can click the file's 'Open Link' button and quickly launch the Finale transcription associated with the audio in Elevation™.


I teach voice and piano lessons and direct two children’s choirs. Is this system fairly portable so that I can take it with me?

Yes! If you plan to install Elevation on a laptop computer, then transporting your laptop to lessons and choir rehearsals is perfectly reasonable: we do it all the time.

You have the option of recording with your computer's internal microphones, or adding a USB mic or USB interface with external mic (all accessories offered in Superscope's Online Store). Superscope USB accessories fit into a computer bag with no difficulty setting up and recording at remote locations.

If you plan to install Elevation on desktop computers at different locations, (e.g. home studio and school rehearsal room), then an individual user license limits you to two installations (two computers total at different locations). In this case, you would only need to transport accessories if suitable mic options are not available at each location.


I have a Superscope PSD300 CD Recorder. Does Elevation™ software accentuate the PSD300’s voice suppression attributes?

Elevation™ is designed to do the exact function you are interested in. If you have Karaoke accompaniment tracks in your Elevation™ library, simply select a track and click the Record button.

If you have a microphone connected to your computer (Superscope's online store offers USB interface boxes along with an assortment of mics, USB or standard), you simply sing over the accompaniment track, review your performance - adjusting mix levels if necessary, and click the Save button. If the performance is not worth saving, just click the Record button again and redo the recording.

If you are using a pre-recorded stereo track as accompaniment, Elevation™ offers a Voice Reduction (VR) feature to help you reduce the vocals in the accompaniment track before adding your own. All recordings are saved to your library. You can then select the best performances and burn them to CD.



What is the easiest way to get my music from iTunes to Elevation™ (Mac)?

Any WAV, AIFF, or MP3 file in your iTunes library can be imported into Elevation™. Drag the file from your iTunes window to your desktop, and then drag the file to the Elevation™ library window. If you are unsure of the format of an iTunes track, simply right click ([control] + click) the file in question and select Get Info to view file information.

To convert an iTunes track to one of Elevation’s accepted formats, select iTunes > Preferences. Click Import Settings to view your current encoder setting. Select WAV encoder, AIFF encoder, or MP3 encoder and click OK. When you right click ([control] + click) a track in iTunes, you will see an option to create a WAV version, AIFF version, or MP3 version of the file depending on your encoder settings. Once this option is selected, iTunes will create a new version of the song that can be imported into Elevation.

Tracks purchased from the iTunes store prior to April 2009 employ digital rights management (DRM), which prevents these tracks from being converted to other formats. iTunes 7.2 allows you to upgrade your library of previously purchased songs to the DRM-free iTunes Plus format for an additional fee. If you do not choose to upgrade, it is possible to burn your DRM tracks to CD (as long as you have not exceeded your limit on CD copies) and then import the CD tracks to Elevation™.

By selecting File > Import File… in Elevation™, you can also import tracks directly from your iTunes Music folder (Music/iTunes/iTunes Music). . .



What is the easiest way to get my music from iTunes to Elevation™ (Windows)?

Any WAV, AIFF, or MP3 file in your iTunes library can be imported into Elevation™.

Drag the file from your iTunes window to your Elevation library window. If you are unsure of the format of an iTunes track, simply right click the file in question and select Get Info to view file information.

To convert an iTunes track to one of Elevation’s accepted formats, select Edit > Preferences in iTunes. Select the General tab and click Import Settings to view your current encoder setting. Select WAV encoder, AIFF encoder, or MP3 encoder and click OK. When you right click a track in iTunes, you will see an option to create a WAV version, AIFF version, or MP3 version of the file depending on your current encoder settings. Select this option and drag the new version of the file into Elevation.

Tracks purchased from the iTunes store prior to April of 2009 employ digital rights management (DRM), which prevents these tracks from being converted to other formats. iTunes 7.2 allows you to upgrade your library of previously purchased songs to the DRM-free iTunes Plus format for an additional fee. If you do not choose to upgrade, it is possible to burn your DRM tracks to CD (as long as you have not exceeded your limit on CD copies) and then import the CD tracks to Elevation.

By selecting File > Import File… in Elevation™, you can also import tracks directly from your iTunes Music folder (My Music/iTunes/iTunes Music). .



How does Elevation™ help me with composition?

If you like to sing/play melody and harmony lines before converting them to paper, Elevation™ provides a simple interface to quickly record, review your recording, save or delete the last take, and move on.

If you record an idea you want to build on, Elevation™ allows you to quickly begin layering audio (harmony) on top of the main recording. Once again, you can save or discard the new file easily.

You don't need to be a recording engineer. Elevation™ is designed so musicians can maintain a steady workflow when practicing or composing music.

If you work with a notation program such as Sibelius or Finale, simply drag and drop the notation file into the File Info screen for your Elevation™ recording and the two files will be linked. The next time you listen to your recorded demos in Elevation™, simply click Open in the Linked File field of the File Info screen and your transcription will launch in your notation program.



I was unable to adjust Key, Tempo, and Fine Tuning with my mouse. How do these controls work?

Whether a file is playing or stopped, simply click the Key, Tempo, or Fine Tune control and maneuver the mouse up to increase or down to decrease the value. If your mouse has a scroll wheel, you may also adjust Tempo, Key, or Fine Tune settings by positioning the mouse pointer over the Tempo, Key, or Fine Tune control and rotating the scroll wheel.


When I play a song in Elevation™, the audio is distorted.

If audio distorts or ‘breaks up’ during playback, try increasing the audio buffer size. Select Application > Preferences.
 
 The following Preferences menu will appear:
 
 
 Select Buffer Size and choose a higher setting. Increasing audio buffer size will also increase latency. If latency is too high, try decreasing this setting.




I am unable to install Elevation™ on my Mac. A message states that Elevation.app is not supported on this architecture.

Make sure you are not attempting to install Elevationon a PPC (pre-Intel) Mac. Elevation runs on Intel Macs only.



Does Superscope Offer an Educational Discount?

Since the vast majority of our business is already with schools, institutions, houses of worship, students, and musicians our pricing reflects this type of discount. In addition, Superscope offers a Multi-User License for 5 computers at a discounted rate.



My School/House of Worship/Company only needs Elevation™ for one computer?

Purchase the Multi-User License and only install on one computer.



What if I want to install Elevation™ in more than one location?

For installations at more than one location call Superscope and provide the Name, Address & Phone Number of locations.



Does Superscope offer site licenses for Elevation™?

For installation on 25 or more computers please contact Superscope at 800-374-4118.


If our school purchases Elevation™ Multi-User Licenses, can you offer a discount to our students?

Superscope will offer a discount to your students provided you verify they are students of your school.



Does Superscope sell Elevation™ outside the United States?

Please contact Superscope by email at sales@superscopetechnologies.com or by phone at 800-374-4118.



Why can't I install the Individual User License on two computers at my School or Church?

The Individual User License is only for your personal use on no more than two (2) computers owned by you. Allowing installation on two (2) computers is for the convenience of an individual who owns two computers. If you wish to install and/or use Elevation™ on more than two (2) computers, or wish to run the software on more than one (1) computer at a time, consider purchasing a Multi-User License. Please refer to the User License Agreement for more details.